Contact Oral Ray™ support
Questions about which kit to pick, your order, or a return? Our UK-based team replies fast — usually within a few hours during working hours.
Email us
support@oralray.com
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Support hours
Mon–Fri, 9am–6pm GMT
Weekend replies may take a little longer.
Shipped from the UK
Orders leave our UK warehouse in 1–2 working days.
Questions before you buy?
Use the chat bubble on any page.
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Quick answers
- Which kit? A backpack takes 2 bags, a cabin case 4, a large check-in case 8 — most people travelling for a week choose the 2-Bag Kit.
- Tracking: You'll get a tracking email 1–2 working days after ordering.
- Returns: You have 30 days. Reply to your order confirmation or email support@oralray.com to start a return or exchange.